Quick query

Use Quick query to find records for a recipient by channel and review their status. To send a test message, see Service test.

Before you begin

Have the recipient's phone number and country code, or email address, ready. The dialog retains Spanish labels; the instructions below include those labels so you can locate each field.

Search by phone number

1. Select the magnifying-glass icon in the top bar to open Consulta rápida (Quick query).
2. Select Voice, SMS, or WhatsApp, depending on the channel you want to review.
3. Enter the country code in Código and the recipient's number in Número telefónico.
4. Select the search icon beside the recipient to run the query.
5. Review the results table.

Search by email address

1. Open Consulta rápida from the magnifying-glass icon in the top bar.
2. Select the Email tab.
3. Enter the recipient's email address in Correo destino.
4. Select the search icon beside the field to run the query.
5. Review the results table.

Interpret the results

When the query returns records, the table organizes them into these columns:

Column	Information
#	Row number.
Destinatario	Phone number or email address associated with the record.
Fecha	Date associated with the record.
Estado	Status reported for the record.

If the table is empty, check the channel and recipient details before searching again. An empty result does not, by itself, confirm a failed delivery.

If Completa el correo destino. appears, enter an email address and run the query again.

For a broader review, see Activities.